OneNet
Call Center 
From 1 June 2004 on
With the introduction of new Internet services and infrastructure, Computing (CC) and AuNet Centers (AuNet) now jointly set up a CALL CENTER as ONE STOP SERVICE Center, to take in service requests and to centrally manage service delivery. Services should be normally delivered within one working day, except for hardware dependency.
Call Ext. 3333 for any incidents or service requests that concern:
1. LAB Reservations and Software Requests
2. PC maintenance and repair
3. Internet connection on campus
4. Modem connection
5. Mail setting, Portal, iFolder
6. Internet Account and Password, except for the activation of the new account and the password change which require you to contact AuNet Center directly in person at E6 or CL10
7. Registration, ePayment, Student Affairs, Library
8. etc.
Procedures:
A.
Service Requests:
Services could presently be requested in either of the two ways:
1. Directly in person, at E6, C7, or CL10, with or without memo(s)
2. Via Phone call at Ext. 3333
B.
Service Processing:
Services will be processed within 30 minutes after taking in the requests,
and the service delivery date and time will be agreed upon with the requestor(s).
C. Escalations:
1. Service Escalation: If after 30 minutes, no response is given, please call Ext. 3333, for service delivery schedule.
2. Management Escalation: If you should not be satisfied with service delivery, in terms of time and/or quality, please escalate to Director, AuNet Center at 0-2719-1920. Normally, services will be delivered within the same working day.