Procedures:

Service Requests:
Services could presently be requested in either of the two ways:

1. Directly in person, at E6, C7, or IT3, with or without memo(s)
2. Via Phone call at Ext. 3333

Service Processing:
Services will be processed within 30 minutes after taking in the requests, and the service delivery date and time will be agreed upon with the requestor(s).

Escalations:
1. Service Escalation: If after 30 minutes, no response is given, please call Ext. 3333, for service delivery schedule.

2. Management Escalation: If you should not be satisfied with service delivery, in terms of time and/or quality, please escalate to Director, Office of Information Technology Services (ITS)at 0-2719-1920. Normally, services will be delivered within the same working day.